Details underneath
SANNCE Model: DN81BL
System PO2
Power DC12V
SN: E47044632
PO: PO-200427-000011
www.sannce.com
Okt 2020
I bought another one, 8 cameras (and a 4Tb hard drive that never came initially ). Sannce2kaufMitversicherung.JPG : https://imgur.com/kR36rGd http://i.imgur.com/kR36rGd.jpg
For the sake of clarity, the previous one will be referred to as Sannce1, and the new / second one as Sannce2. If it is unclear what one I am referring to then it is most likely the first, since initially I had no plan of buying a second so had no distinguishing name for it. From now on I stick a label on either with the corresponding Sannce1 or Sannce2 written on it.
This time the disc supplied was a normal size. it had a number on it: 3000314206
There is on it
Manual : Two electronic manuals, very similar, which are both similar to the paper one which came with the delivery , and a quick operation guide similar to the paper one which came with the delivery.
Player
Search Tool
Mobile App
Desktop App for mac
Desktop App for Windows
The stuff seems to be from Sept 2019 – 2020, so at least a few months after I did anything with Sannce1
I can’t find any CMS stuff on it. Looks like all new software. The manuals have some similar looking sections, but are basically different for Sannc1 and Sannc2
Power up
It powers up differently to the last one, ( Sannce1)
First you see an Activate Device screen, most white, blue ribbon along the top,
Activate Device
Username -- left at admin
Password -- tried to leave it empty, but it wouldn’t allow it, so gave it Sannce.!* using mouse on a Handy type keyboard which appeared after clicking with mouse in entry bar
___ ___ ___
Confirm Password ____ Sannce.!* using mouse on a Handy type keyboard which appeared after clicking with mouse in entry bar
Camera Activation Password -- I left checked at Use Device Password as default
Email to Reset Password -- left checked at Enable and
_______________________ gave doc.aelstein@t-online.de using mouse on a Handy type keyboard which appeared after clicking with mouse in entry bar
Then hit bottom right Activate
On the next screen I right clicked to skip setting an unlock pattern
Next screen was time settings
Next screen was Network
These were the initial settings
DHCP – checked
IPv4 Address – 192.168.2.104
IPv4 Subnet Mask – 255.255.255.0
IPv4 Default Gateway – 192.168.2.1
Obtain DNS Automatically -- checked
Preferred DNS Server -- 192.168.2.1
Alternate DNS Server – was blank
(I left checked DHCP and Obtain DNS Automatically, because the manual suggested it )
( Out of interest, I took the LAN cable out of the receiver and put it into my Vista4810TZG, got internet to work on it, and then did an ipconfig /all in the command window. Here are some of the results
Ethernet-Adapter LAN-Verbindung:
Verbindungsspezifisches DNS-Suffix: Speedport_W_504V_Typ_A
Beschreibung. . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
troller
Physikalische Adresse . . . . . . : 00-1F-16-B3-24-A2
DHCP aktiviert. . . . . . . . . . : Ja
Autokonfiguration aktiviert . . . : Ja
Verbindungslokale IPv6-Adresse . : fe80::b547:b49a:a40e:818a%10(Bevorzugt)
IPv4-Adresse . . . . . . . . . . : 192.168.2.108(Bevorzugt)
Subnetzmaske . . . . . . . . . . : 255.255.255.0
Lease erhalten. . . . . . . . . . : Montag, 12. Oktober 2020 12:39:56
Lease läuft ab. . . . . . . . . . : Dienstag, 3. November 2020 11:53:54
Standardgateway . . . . . . . . . : 192.168.2.1
DHCP-Server . . . . . . . . . . . : 192.168.2.1
DHCPv6-IAID . . . . . . . . . . . : 251666198
DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-12-29-E0-3A-00-1F-16-B3-24-A2
DNS-Server . . . . . . . . . . . : 192.168.2.1
NetBIOS über TCP/IP . . . . . . . : Aktiviert
)
The next screen was the handy square things, so I ignored it and went straight to next.
I did not understand the next two screens so I just hit Next and Finish, and the camera(s) came up on the screen working
The connector to connect to the hard drive was missing. Cutting a long painful story short, it took about 3 months for Sannce to finally find a correct cable. It eventually came from England after two attempts to supply via their usual after sale support failed.
This older one has the larger connector:
Old Receiver: http://i.imgur.com/V2KMVbs.jpg http://i.imgur.com/3AFHbdF.jpg http://i.imgur.com/1LJj1fq.jpg
Here is the new Receiver with smaller connector
New Receiver: http://i.imgur.com/TFRI3fm.jpg http://i.imgur.com/usT44OS.jpg
There appears to be no real intelligence behind their support.
Sannce Support appears to have no understanding of any requests made
It appears that the support tries to pick out key words in a request, and based on those words pre prepared answers are issued.
This makes the support insanely inefficient and close to useless.
It appears that there are no people at support who either can communicate in English or understand anything about the Sannce DVR product.
A small problem that could be solved in a few minutes by a competent support will require by Sannce Support a time between many days to infinite time because of the issues that I have stated.
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