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Communicating Effectively |
2 |
Effective communication can be challenging. Often, ineffective communication results from misunderstanding. Try not to get discouraged if at first others do not understand what you are saying. Make your best efforts to restate and clarify. |
3 |
Remember that effective communication requires listening skills. Think about how you would like others to listen when you are trying to explain something. Be that listener for others. |
4 |
When communicating with others, try to gauge your audience effectively. Gather adequate information in order to communicate as effectively as possible. |
5 |
Spend time organizing your thoughts before you write a document or give a presentation. Draw pictures or a timeline if that helps. Determine where you want your audience to be at the conclusion. Try to identify the optimal steps to get your audience where you want them to be. |
6 |
Rehearse and practice before giving presentations. Individuals who practice prior to presenting appear to be more effective communicators than those individuals who do not. |
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Be sure to give your full attention to others. If you schedule a time to meet with someone be sure to actively be present. |
8 |
Take on projects where you can be the lead. This will allow you to help you hone your communication skills. |
9 |
Take on projects where a final document or presentation will be given to your teammates or superiors. |
10 |
Books you may find useful: Ekman, P. (2007). Emotions Revealed, Second Edition: Recognizing Faces and Feelings to Improve Communication and Emotional Life.; Alder, R. B., Elmhorst, J. M. (2008). Communicating at Work: Principles and Practices for Business and the Professions.; Alessandra, T. (1993). Communicating at Work. |
11 |
Books you may find useful: Lewis, G. (2000). The Mentoring Manager: Strategies for Fostering Talent and Spreading Knowledge.; Ingwersen, P., Jarvelin, K. (2005). The Turn: Integration of Information Seeking and Retrieval in Context. |
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Resolving Conflict |
15 |
One difficulty in dealing with conflict is doing so without becoming emotionally invested. Highly emotional people may struggle with seeing the situation objectively. When people feel personally invested, it will become difficult to reach a resolution. |
16 |
It is common for people who struggle with negotiation to also struggle with conflict resolution. This is not surprising because both involve working with others to reach a common ground. Negotiation is often a critical skill in resolving conflict. It may be beneficial to try improving your negotiation skills in order to more effectively manage conflict. |
17 |
Wait a few seconds (or days) before answering. When a person says something to you that gets under your skin, give yourself the time you need to respond objectively and not react impulsively. That may take a couple seconds or it may require that you table the issue until you've had time or are in a better frame of mind to deal with it constructively. |
18 |
Put yourself in another person's position. Why is this person acting confrontational? What do they really want? What pressure is on them? Try to look a level deeper to find a point from which you can start a more productive conversation. |
19 |
Keep communication open. Get in the habit of asking all participants, especially the least vocal attendees, for their input. A simple """"""""What's your take on this, Bill?"""""""" or """"""""What do you think about that idea, Judy?"""""""" can often bring out valuable opinions or underlying issues. In order to do this, you'll also have to limit the time each person has to speak. |
20 |
Give your input objectively. Whether or not you feel intensely involved in the conflict, state your opinions on the issues objectively and independently. Avoid the appearance of taking sides. If your opinion is clearly on one side or the other, try to state it in terms different than those used by the disagreeing parties. |
21 |
Fix the process. Many conflicts and aggravation can be caused by systems and processes, or lack thereof. Work with the people involved to locate the sticking points and help them figure out how to change the process if it is causing problems. |
22 |
Try taking on a position as a conflict mediator. This can help you to see how conflicts tend to escalate, and how they tend to be resolved in the end. The more you observe conflicts and help others to resolve them, the easier it will become to use the same techniques in your own interactions. |
23 |
Work with people. Conflict resolution is an interpersonal skill that must be developed by interacting with people. Experience with people will help improve your understanding of interpersonal relationships. This will help you to better resolve conflicts as well as to avoid them in the first place. |
24 |
Books you may find useful: Isenhart, Myra and Spangle, Michael. Collaborative Approaches to Resolving Conflict. Sage Publications, 2000; Yankelovich, Daniel. The Magic of Dialogue: Transforming Conflict into Cooperation. Simon & Schuster, Inc., 1999; Mayer, Bernard. Beyond Neutrality: Confronting the Crisis to Conflict Resolution. John Wiley & Sons, Inc., 2004. |
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Sharing Information |
28 |
Examine your experiences and determine if there is pertinent information you can share with the group. If there is, find an appropriate time to speak up. On every team you are a part of you provide not only a unique set of skills, but also unique experiences that may hold to the answer to a problem. |
29 |
Figure out the best way for you to actively engage in discussion. Help create an environment that is best for you and others to share their ideas. Identify teams and people with whom you are most comfortable to work. Learn to work with those individuals you are not as comfortable working with. |
30 |
Speak your opinion without stepping on other people's toes. Try to be constructively critical of ideas and build off of them. |
31 |
Share enough information to accomplish the goal, but don't overload people. If you can tell people are not retaining information then be more specific and less detailed. |
32 |
Resist the temptation to sit back. Force yourself to speak up at each meeting. Keep your focus on the main goal. |
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35 |
Supporting Co-workers |
36 |
Inspiring and motivating others effectively requires that you be motivated as well. People will not respond well to being told to do something their boss is not willing to do. If you are not enthusiastic and don't challenge yourself, people will recognize this and their motivation will suffer. |
37 |
Focusing too heavily on your own tasks without considering others can cause you to seem uncommitted to the members of your team. It is important that your team feel valued or you will struggle with motivating them to reach their goals. This requires taking a regular and active interest in the work they are doing, including helping them address and overcome challenges and obstacles. |
38 |
Appeal to your audience. Think about what is important to the people you'll be talking to about the organization's vision. Are they people who will want to get down to the details? Or do they only have a minute to understand what you're talking about? Think about it and modify your pitch to what will be most effective. |
39 |
Make a conscious effort to check your plans against organizational goals and the overall vision. Keep checking the plans as they evolve to make sure they continue to support long-term organizational interests. |
40 |
Expand organizational contacts. Use informal contacts in other groups and departments to broaden your knowledge of organizational operations. Develop new contacts who can give you new insight into the company's goals and help you better understand how your work fits into the broader organizational strategy. |
41 |
Be positive, enthusiastic. Remember that your attitude and mood can affect others no matter what you are saying. Smile, be energetic when you speak, look people in the eye. The more enthusiastic you are about your ideas, the more committed others are likely to be in supporting you. |
42 |
Look at needs and wants. The key to managing and improving performance lies in understanding each employees' needs and wants and showing how their tasks and assignments relate to their personal career goals and desires. Simply taking time to sincerely talk with people about their job satisfaction, engagement, and career ambitions can help increase their sense of motivation. |
43 |
Share responsibility for all outcomes. If the outcome is good, share praise and rewards. If the outcome is bad, let individuals know what the consequences are and how they could improve their part in the future. |
44 |
Not everyone values the same rewards. Learn what motivates your people. Use a variety of methods to reward people including public recognition, financial incentives, work assignments that match their goals, or other ways to provide them with things they value. Don't promise more than you can deliver, but be creative in what you promise. |
45 |
Recognize achievements immediately. Don't delay rewarding hard work. Make sure that your appreciation is given while accomplishments are still fresh in someone's mind. |
46 |
Make your criticism constructive and actionable. When someone has made a mistake, don't talk to them before you've come up with at least one specific thing they can do to improve. Get in the habit of giving all employees specific incident-oriented criticism. Show the employee the steps to take to be successful, and show your interest in their success. |
47 |
Encourage staff to step up and set high standards for themselves. Make it clear that setting ambitious goals and reaching them is something that will be appreciated and rewarded in your organization. |
48 |
Books you may find useful: Staley, M.F. (1998). Igniting the Leader Within: Inspiring, Motivating, & Influencing Others. Saddle Brook: Fire Engineering Books & Videos; Nair, K. (1993). Leadership as Service. Audiobook: Stanford Alumni Association; Bruce, A., & Pepitone, J.S. (1999). Motivating Employees. New York: McGraw-Hill Companies, Inc. |
Bookmarks