Regarding SoftEther issues please try this and make these adjustments and click on the Advanced Settings in the lower right corner from the screenshot in Step 5 of the SoftEther setup guide ( Advanced Setting of Communication)
and from the next screen enable these features as in the screenshot below:
a) Increase the Number of TCP Connections to 8
b) check the box/enable next to "Use Half-Duplex Mode
c) check the box/enable next to Disable UDP acceleration
Adjusted Advanced Settings SoftEther.jpg : https://imgur.com/sVa5Jkh
https://imgur.com/YuxW14m , https://imgur.com/TtS20Vi
Adjusted Advanced Settings SoftEther.jpg05_berlin hide me adj adv set.jpg02_berlin hide me adj adv set.jpg
TCP based protocols such as SSTP and SoftEther might work better for you.
________________________________________
You can also setup your connection using OpenVPN protocol and this setup guide here: https://hide.me/en/vpnsetup/windowsvista/openvpn/
You can find configuration files needed in your Members area here, https://member.hide.me/en/server-status simply choose location you wish to connect to and click on "+ More Details " and download OpenVPN configuration file for your device.
Premium membership is now active for the next 3 days, please try it when you will have time and let me know if it is working better.
Sincerely,
Nathan
Doc.AElstein@t-online.de
Sep 15, 14:14 UTC
Hello Nathan.
Thanks for the reply and for connecting me to the premium for a few days…
So this is the results from my experiments today, Sunday.
_ My Vista Operating System Lap top ACER Aspire 4810TZG
Initially I did not change anything on my Vista machine, ( which still was/ is set up to use hide.me via the "SoftEther way".
Today, Sunday, it only seemed to have the problems mentioned from yesterday, Saturday, a few time initially. After that it had settled down.
So, initially I have not made the adjustments that you mentioned in your second screenshot in your last Email. For this machine. But I may look at them later on this machine.
I logged out and logged in using my TheDocIsHere password, as well as the page you mentioned, ( https://member.hide.me/en/user/login ) and I can see that I have premium temporarily.
( Also if I now look at the Choose Server ( https://imgur.com/LFsdqCJ ) , then I see that I have more location
options available : https://imgur.com/HfNhoHP )
_ Windows 7
I restarted the computer, but initially made no changes to anything to do with hide.me.
Immediately after restart, the hide.me window came up, and you can clearly see that the change to premium is shown: https://imgur.com/aMU1waN
Initially I tried what I had tried yesterday.
Today, Sunday, all seems well, and a connection was made immediately after hitting " connect "( " Verbinde VPN " on that last screenshot)
So initially I have not made the changes you suggested in the first screenshot in your last Email. But your instructions look very clear, so I will investigate them later, either if I encounter problems, or even if not, I will make the changes just as part of more detailed experimenting later..
Now that my Win 7 machine is up and running on hide.me again, I have restarted my "Robot" code. So I have that running in the background again.
(It is automatically visiting some Forums, via the hide.me connection.)
_ XP laptop ( Old LG x-120 )
( This is an old machine that has always been slow at just about everything! )
I have also noticed over the last few days that the continual disconnecting/ re connecting problems were particularly bad on this machine.
I continually get "time out errors" when using this machine via hide.me.
Today, Sunday, it was almost impossible to use hide.me on this XP machine, as I continually got time out errors.
( As soon as I disconnected hide.me , I immediately got internet working
normally)
So I tried the adjustments that you mentioned in your second screenshot in your last Email.
( ( This was then original Advanced Settings: https://imgur.com/e9PWaH3 )
This was my Advanced Settings after I made the adjustments: https://imgur.com/g6DEDhT )
I then tried, disconnecting, re connecting, restarting the computer etc.
But I was never able to get internet to work today, Sunday, using hide.me on this XP machine on any existing connections, including those that had worked a few days ago: ( This is the same XP machine which I originally
used in testing and had a working connection using hide.me initially as I reported on 12 September )
However, I notice after a computer restart that my Advanced Settings have reverted back to the original. So, possibly I need to add a new connection and then on that change the Advanced settings?
In any case, I started again with adding a new connection, initially usingthe original Advanced Settings. This connected OK, but once again I could get no working internet. As before I get time out errors.
So I added a new connection, (using the same Server ( us-east.hide.me ) , but this time I made the Advanced Setting Adjustments. This connected OK,
but once again I could get no working internet. As before I get time out errors.
I added two more connections, using the berlin server, ( which I expect is one of the nearest to me). One had the original Advanced Settings, and the other your suggested alternative Advanced Settings ..
Initially I got a working internet with the first connection to the connection with the original Advanced Settings. I then got no working connection to the connection with your suggested alternative Advanced Settings. Then, shortly later, later I could not get any connection to either to give me a working internet. I was back to the problem of "time
out" errors..
.
( I have been using browsers of Internet Explorer and Google Chrome. I also tried clearing browsing data, but that has had no effect on the problem )
_.____________________________
OpenVPN
I think that now that I am on premium.. this should "work", … so I decided to try on the Vista machine, ( which today was successfully working with hide.me, using SoftEther )
and also The XP machine, ( which I have not been able to get working constantly / consistently with hide.me over the past couple of days using SoftEther )
_Vista
I followed this… https://hide.me/en/vpnsetup/windowsvista/openvpn/
As in all the previous attempts, I am stuck at Step 1, because clicking on this : https://imgur.com/afFlTK7 , does not
take me to the place suggested in the instructions.
_ XP
I followed this:.. https://hide.me/en/vpnsetup/windowsxp/openvpn/
Same problem as with the Vista attempt: I cannot find the download for the OpenVPN client
_.________________________-
So my current issues are:
_ I cannot get internet to work always with a hide.me connection on my XP machine, currently almost never.
_ I cannot find the OpenVPN Client download: It is not at the link suggested in the hide.me Instructions.( or I may have missed something obvious…). .. Possibly those instructions are out of date? .
( I think I have now understood that I also need to download some configuration files, which are available to me whilst I have premium. But the problem is that I am not finding the OpenVPN client download).
_.________________
Thanks for the continued support.
Alan
Doc.AElstein@t-online.de
Sep 16, 13:17 UTC
Hello Nathan.
Further to my last Email ( Sunday) ,
.... regarding the OpenVPN client files for Vista and XP ..
… could these be a possible source for them? ( I found them after a short
Google search for "OpenVPN client download" )
http://www.frostvpn.com/downloads/Openvpn_ALL_32.exe
http://www.frostvpn.com/downloads/Openvpn_XP_32.exe
I have not attempted to download them myself yet, as I am a bit apprehensive of downloading when I do not have any information about the source.
_.________________
Today, Monday, I have only had time to look briefly at the VPN stuff
On my Vista and Win 7 machines all the VPN stuff is working OK
My first connection on the XP machine lead to a successful working . I then disconnected and tried a few times to make re connections to different servers (with both the original and your suggested adjusted
Advanced Settings). The connections appeared to be successful, but internet did not work: as yesterday, Sunday, I got time out errors. I tried deleting Browser History and restarting the lap top etc…etc, but still I
could not get internet to work via a hide.me connection. So it just worked once, after the first connection..
Alan
Nathan (hide.me Support)
Sep 16, 18:05 UTC
Hello Alan,
You can download the OpenVPN client normally from their official website, they have only changed the layout of their website. There's no need to download from other sources.
When you click on the download link for the official OpenVPN Client from Step 1 in our OpenVPN setup guide it will take you to their website here: https://openvpn.net/community-downloads/
It is mentioned on the website that OpenVPN 2.4 installers will not work on Windows XP.
The last OpenVPN version that supports Windows XP is 2.3.18, which is downloadable as 32-bit and 64-bit versions.
You can download 32-bit version here: https://build.openvpn.net/downloads/...-I001-i686.exe
And 64-bit version you can download from here:https://build.openvpn.net/downloads/...001-x86_64.exe
I have extended your Premium membership for another 3 days so you can test OpenVPN setup.
Regarding connection issues on your XP computer, perhaps something is interfering with your connection, maybe security software if you're using it but you can try restarting your router and your computer to check if it resolves these issues.
You mentioned if you need to add a new connection and then change the Advanced setting, that is not necessary- you only need to press OK to confirm it, first on the Advanced section and then on the main screen of SoftEther client.
Make sure that your firewall is not blocking the following ports or turn off the router's firewall:
SSTP / SoftEther require port 443
IKEv2 requires UDP ports 500 and 4500
PPTP requires TCP port 1723
L2TP requires UDP 1701, 500 and 4500
OpenVPN requires TCP/UDP 4000-4100
To connect to VPN, you have to allow ports through firewall for each respective protocol.
Please try it in the meantime and you can test Premium membership for a few more days, you can check your membership status in your Members area here.
Sincerely,
Nathan
Doc.AElstein@t-online.de
Sep 17, 13:15 UTC
Hello Nathan
Thanks for extending the premium trial period.
I will not have much time in the next few days , but will try to make some
progress with the VPN stuff .
OpenVPN download ( XP).
Thanks for the heads up on that:- I carelessly missed that reference to the XP downloads. The info for the download is "hidden" in a lot of other stuff which I do not understand, so I did not read it all as carefully as I
should have.
Forgive me for being stupid or missing the obvious again , but I am not seeing any mentioned download for Vista
It also is not 100% clear to me which downloads are required for Windows 7.
In my opinion, that OpenVPN community download page is not much use for a beginner. It seems to assume that you already know all about OpenVPN , and that you have it already downloaded it, and that you already use it and that you are just looking at that page for a general discussion and update on the current stand of things. There is no clear download list for the Client
My guess is that maybe need this for Windows 7,
https://swupdate.openvpn.org/communi...2.4.7-I603.exe
, but I am not sure.
Possibly the download for Windows 7 is also the one for Vista?
Can you clarify the position on OpenVPN client downloads please, that is to say the link to get them, for Vista and Windows 7 , ( and also Windows 10 as my wife has just bought a new laptop, so I will try to include that in my testing soon as well )
_.__________________
XP ( via SoftEther VPN Client )
Regarding firewalls.. Most of my XP machines have no virus protection.
Mostly virus protection and firewalls are deactivated on my old XP
machines. ( I realise that this is not very sensible, but I accept the risk on these older machines. I have a few machines and they are old, and cheap to replace, so I just take the risk ). I am assuming that having no firewall active should simplify the situation regarding using VPN ?
(If I understand correctly, using a VPN protects me to some extent? )
On the XP machine that I have been testing on, I have been getting connections apparently OK today, but I have not been able to get any internet working: So the same problem as in the last few days: Timeout error.
I have frequently tried restarting both the lap top and my router, also tried disconnecting VPN, re connecting VPN , etc.. but that has never had any positive effect.
As previously, as soon as I disconnect the SoftEther VPN, then my internet starts working almost immediately.
I am not sure how to check the firewalls settings that you mentioned, but as I have no active firewall, they are possibly not an issue?
_.________________________________
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