VPN Forum access and IP addresse Tests

[DocAElstein]

My window 7 machine would not connect for a long time. ( At one point I did see this, https://imgur.com/MxaZ7aV , but mostly it simply did not connect)
After many attempts to connect, I was connected for a short time, but then I got this error: https://imgur.com/YvhI3rh
After this, attempts to re connect failed again mostly, or worked just fora short time, or I seemed to have a connection, but none of my Internet worked unless I disconnected hide.me. ( https://imgur.com/TnQXwGc , https://imgur.com/mt9CIbZ )



On my Vista machine, I continually kept getting any of these , making it impossible to use any connection for more than a short period of time.: https://imgur.com/V1LEGbe https://imgur.com/B282Nei


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( My account still seems to be the free version : https://imgur.com/wcXUVvz , https://imgur.com/yetDFRg , https://imgur.com/SBOYdTI )

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I will take another look tomorrow


Alan







Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-14T17:29:06+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"
Nathan (hide.me Support)
Sep 14, 15:29 UTC
Hello Alan,
I have activated temporary Premium membership on your account for the next 3 days and you can check your membership status in the Members area here: https://member.hide.me/en/
You only need to Logout from your VPN client and log in again with your TheDocIsHere username (not to be mistaken with your email) and your hide.me password to start using your Premium account.
Regarding connection issues, if you are having difficulties connecting please restart your computer and try using a different protocol. Start your VPN client, don't connect just yet, go to Options in the upper right corner (cog wheel icon) click on Protocol tab and please change the protocol to SSTP.

Hide me App settings.jpg : https://imgur.com/bcFulOe
Hide me App settings.jpg

Hide me App settings SSTPjpg https://imgur.com/EnSRTNx
hide me App Settings SSTP.jpg


It seems fallback protocol activated as our VPN app wasn't able to connect using automatic protocol and if you're receiving a message to install the TAP driver, don't worry as that driver is needed for connecting via OpenVPN and SoftEther VPN protocols.
Since those VPN protocols are not present in Windows by default, they need to be installed separately;
Have no worries as this driver is safe and will only install a virtual network adapter used for SoftEther or OpenVPN protocol (the same way as Windows does)
Our VPN client is configured to use OpenVPN as the default Fall back protocol (in case the configured VPN protocol cannot connect).
The second screenshot is a kill switch notification. When you enable this option and the VPN connection drops, your internet connection will disconnect and you will not be exposed.
it will disable your Internet connection in case your VPN connection drops and the client isn't able to reconnect to our VPN servers. It will alert you of this with a pop-up across the screen to re-enable your connection.

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