Pramod, are you saying that any ticket that is created before 6:30PM should have a TAT of 4 hours. And if any ticket is created after 6:30PM, then the TAT should be 4 hours from 9:30AM the next working day? And you need a formula to check whether that TAT is met or not?
A dream is not something you see when you are asleep, but something you strive for when you are awake.
It's usually a bad idea to say that something can't be done.
The difference between dream and aim, is that one requires soundless sleep to see and the other requires sleepless efforts to achieve
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